Refunds On Cancellation – If cancelled order requires any refund to be given back to the customer, then the refund will be credited within 1 working day in Gray Wolf Wallet whereas it will take anywhere between 7-15 working days for Original Source depending upon the payment method.

Note 1 – Company(We) can cancel any order if found faulty, payment issues etc from our end without any prior notice to the concerned customer and customer cannot sue us for that.

Note 2 – Company have all the rights to cancel the order without any notice to the customer.

Note 3 – Transaction charges of 7% + GST will be deducted wherein customer demands a monetary refund of their prepaid cancelled orders.

Note 4 – There will be no deduction of transaction charges in case of wallet refund.

Note 5 – Also , there will be no deduction in cases wherein the customer makes a double payment against a single order by mistake.

Note 6 – Please note that we are not liable to entertain any refund/issue raised after 30 days from the date of order placement.

Prepaid RTO

In case of Prepaid RTO, customer will get the refund in Gray Wolf wallet only. In cases wherein a pincode is no longer serviceable and further we are not able to deliver the shipment via any other means,the customer can request for a monetary refund.